Subject: Tech Support Candidate - Mohit Kathuria
From: Mohit Kathuria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 03:31:21 -0400

| | Tech Support Test

Name | Mohit Kathuria
E-mail | [email-masked]
Phone Number | (91) 8375999735
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Geeta Colony
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I would be reloading that page 2 more times.
Secondly, I Force Reloading.
Thirdly, I'll try using different browsers and if it still doesn't open;
Fourthly I'll clear history and cache of that particular browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Power ON the Bluetooth Speaker and make sure it's in the pairing mode.
Step 2 - Enable the Bluetooth in your mobile phone.
Step 3 - It will automatically scan for devices nearby if it doesn't click on scan for devices button.
Step 4 - Click on the required Bluetooth device if it shows up.
Step 5 - It will get connected.

What according to you makes you a good candidate for customer service or technical support job?

1) Great communication skills
2) Properly listening to Customers queries
3) By being empathetic
4) Providing a relevant solution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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