Subject: Tech Support Candidate - Sumit Sharma
From: Sumit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Mar 2022 23:45:24 -0400

| | Tech Support Test

Name | Sumit Sharma
E-mail | [email-masked]
Phone Number | (91) 8285496709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GHAZIABAD
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Champ info software LLP | Operation supervisor | 25th of march 2022 |
Previous Employer 1 | Ienergizer | Executive technical support | December 2101 |
Previous Employer 2 | Religare technology | Executive web researchers | June 2010 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First need to check what is the error
Need to understand the behavior of error
Need check the setting of browser
If setting have any restrictions than need to remove it
Need to check also interconnection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speakers
Switch on the Bluetooth in Mobile
Search the device in phone
If already connected previously than click on previously connected device and select device
When your search completed and you find device connect with that

What according to you makes you a good candidate for customer service or technical support job?

A good technical support executive first of all read, listen the problems. First need to understand what is the issue of client.
Many times we started troubleshooting without understand the issue. We done all the troubleshooting but issues of client not resolved because of small small thing like internet not switch on by  client/devices not connected by clients and many simple points.
So we need to understand issues and need to resolve issues step by step.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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