Subject: Tech Support Candidate - Suryanshu Srivastava
From: Suryanshu Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Mar 2022 14:59:04 -0400

| | Tech Support Test

Name | Suryanshu Srivastava
E-mail | [email-masked]
Phone Number | (91) 7379876987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector-46, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rex industries India Pvt Ltd | Service Engineer | Currently working | 20000
Previous Employer 1 | Ashok Leyland Ltd | Service Engineer | 2018 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make sure Wi‑Fi is turned on. Select the no internet connection  icon on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on.
Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, see if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and then try to connect to it. If it says connected underneath the network name, select Disconnect, wait a moment, and then select Connect again.
Make sure the physical Wi‑Fi switch on your laptop is turned on.

Run the Network troubleshooter.
Select the Start  button, then type setting. Select Settings > System > Troubleshoot > Other troubleshooters.
Under Other, select Network Adapter > Run.
Follow the steps in the troubleshooter and see if that fixes the problem.
Restart your modem and wireless router. This helps create a new connection to your internet service provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

I have experience in the customer support services. My positive approach for any new challenge. My problem solving skill.
These are the thing which makes me good candidate for the customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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