Subject: Tech Support Candidate - wajid Idrees shah
From: wajid Idrees shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 10:16:06 -0400

| | Tech Support Test

Name | wajid Idrees shah
E-mail | [email-masked]
Phone Number | (+91) 7006804194
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | srinagar, jammu and kashmir
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check error code given ,if its 404 means website entered by me is incorrect ,type correct web address, else if  it shows issue regarding internet connection not available  then I  will try to fix  internet connection ,if problem is not resolved will restart the browser, then try again first with  desired website (ndtv.com), also I will check weather the problem is with only a specific website or its a problem with browser, at last I will contact the helpline number of company regarding the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: Turn Bluetooth speaker on also  turn on Bluetooth of  your mobile phone.
Step 2: Set Bluetooth speaker in pairing mode and in Mobile phone go to Bluetooth settings. Click on add a device, once phone detects Bluetooth speaker select  the Bluetooth device to be paired. Wait for few seconds until you will hear the acknowledgement that "Your Bluetooth device is connected successfully".

What according to you makes you a good candidate for customer service or technical support job? | From my Childhood I have been surrounded by gadgets. From the  day mobile phones were launched in India, the demand of gadgets began to rise too. My favorite show used to be gadgets 360 as I was curious about new technology. However as technology evolved  many of us began to face problems with using it. Many of us don't know how to use it correctly or to troubleshoot problems . As my skills match with job requirements and I am interested in new technology that  makes me a good candidate for the job. Moreover, technical support job provides hands on experience with latest technology to the aspirants who wish to enter technical field that provides you immersive growth opportunities. Besides, I have good communication skills and desired knowledge required for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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