Subject: English Language Test - Shubham Prasad
From: Shubham Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 07:36:41 -0400

| | Foreign Language Screening Test

Name | Shubham Prasad    /  (110096) 8810249830    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Zzz..

Thank you for writing to us.
As per your concern we have gone through your order details and we came to know that the address you have provided to us is wrong. I understand how frustrating this is but you can again reorder it when it will be returned to us.

Hope it clears the confusion, is there anything else I can help you with, do let us know:)

Customer support
...... Xyz
.......

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear zzz.

Thank you for writing to us.

As per your statement I apologize for the product failure and discomfort created. Can you send us the pictures of your television so that I can check and raise this issue with the senior supervisors to replace it:)

Waiting forward your reply, feel free to write us:)

Customer support.
Zzz
......

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