Subject: Tech Support Candidate - Mani Raj
From: Mani Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 06:35:29 -0400

| | Tech Support Test

Name | Mani Raj
E-mail | [email-masked]
Phone Number | (0612) 70004916456
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | PATNA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps taken will be :-

1. First of all I will check the internet connection (whether my mobile data is on or off).
In case my mobile data is off I will switch it on and try to reload the page again.
2.If problem still persists then I will clear the browser cache and history and try to reload page again.
3.If problem still persist then I wil refer this problem to YouTube tech channel and try to rectify according to that

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First of all , I will switch on the Bluetooth device by pressing ON/OFF Button

2.After that I will switch on the phone's Bluetooth

3.Then I will try to scan my Bluetooth  device in phone and when my Bluetooth device is visible in phone I will pair them by pairing devices

4. After successful pairing it will be connected to my phone

What according to you makes you a good candidate for customer service or technical support job?

1.sound in technical knowledge
2. Good communication skills
3.A Good listener
4. Hardworking
5. Flexible and easy to accomodate in any given condition

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |