Subject: Re: Arabic Language Test - Salah Muneer
From: Shakeeb Arsalan <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, HR Livesalesman <[email-masked]>, aishwarya jaiswal <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sat, 19 Mar 2022 03:06:14 -0700 (MST)

Using our canned responses. 
If we can advise him to do the test again. 

Regards 
Shakeeb 

From: "Salah Muneer" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, March 19, 2022 1:36:07 PM 
Subject: Arabic Language Test - Salah Muneer 

	
	
			Foreign Language Screening Test 
		Name 	Salah Muneer / (0091) 7799221830 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	مرحبا عميلنا العزيز. 

شكرا لتواصلك معنا. 

تقبل كامل اعتذارنا على الازعاج الذي تسببنا به. 

تم إعلامنا أيضًا من قبل شركة الشحن أنهم حاولوا التواصل معك لتسليم طلبك رقم () ولم يتمكنوا من تسليم طلبك . 

الرجاء ارسال رقم هاتفكم البديل وعنوانكم الصحيح حتي يتم محاوله ارسال الطلب باقرب وقت ممكن . 

شكرا على تفهمك و تعاونك 
إرضائكم يهمنا وتقيمكم لنا يدفعنا للافضل 

,أصدقائك 
فريق الدعم 

Hi Ahmed. 

Thank you for contacting us. 

Please accept our apologies for the inconvenience caused 

We were also informed by the shipping company that they tried to contact you to deliver your order number ( ) and were unable to deliver your order. 

Please send your alternate phone number and correct address so that we can try to send the request as soon as possible. 

Thank you for your understanding and cooperation. 
Your satisfaction is important to us and your evaluation of us drives us to the best 

your friends, 
Support Team 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	مرحبا عميلنا العزيز. 

شكرا لتواصلك معنا. 

تقبل كامل اعتذارنا على الازعاج الذي تسببنا به. 

الرجاء ارسال صوره من الاظرار على المنتج حتي يتم التواصل مع فريق التركيب والصيانه والتحقق من فريق التركيب حول المشكله وسيتم التواصل معكم باقرب وقت ممكن . 

شكرا على تفهمك و تعاونك 
إرضائكم يهمنا وتقيمكم لنا يدفعنا للافضل 

,أصدقائك 
فريق الدعم 

Hi Ahmed. 

Thank you for contacting us. 

Please accept our apologies for the inconvenience caused. 

Please send a copy of the damage product so that will contact with the installation and maintenance team to inform them about the problem, and the installation team can verify the problem, and we will contact you as soon as possible. 

Thank you for your understanding and cooperation. 

Your satisfaction is important to us and your evaluation of us drives us to the best 

your friends, 
Support Team