Subject: Tech Support Candidate - YOGENDER KUMAR KARDAM
From: YOGENDER KUMAR KARDAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 06:00:55 -0400

Tech Support
Test

Name

YOGENDER
KUMAR KARDAM

E-mail

[email-masked]

Phone Number

(91) 7011481665

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

MAYUR VIHAR PHASE-3
DELHI-110096

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP
IOT

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

THESE  ARE  STEPS TO SOLVE
THIS ERROR.

1. THE FIRST EASY STEP IS :-

RESTART THE DEVICE OR SYSTEM -

Many basic problems can be solved simply by

restarting the device. This clears caches, and

forces the device to re-load the program or

web page you may be having issue with, rather

than use something that may be partially

wrong. & before to do restart 0r shut down

device we should save our data to prevent data

lose.

2.  the second step can be this :-

Make Sure the Internet Connection Works.

1.Open browser. In the address bar at

the top, type in Google.com , then push

Enter or Return.

2. Make sure you're able to load Google.com.

Once this loads, make sure you're able to

search. Type something in the Search box,

then select Google Search.

3. Make sure search results load properly.

4. If searching doesn't work, then there's

reason to believe that you're not connected

to the Internet. Fix the connection issue

before proceeding.

3.  Check if the Website is

Down for Everybody or Just Me.

1.Open your preferred browser, and visit  a

website checker page, such as "Down for

Everyone or Just Me".

2.On the site, type in the website address

you're having problems reaching, then then

push Enter or Return.

3. Look at the result from the site, to

determine if the site is down.

HERE IS ANOTHER TRICK TO RESOVLE THIS ERROR

* If you're having trouble with a website, click the padlock icon in the address
bar to see if GOOGLE has blocked parts of the page that are not secure. See
Mixed content blocking in GOOGLE for details.

1. Try clearing Firefox's cookies and cache.

(i) Click on the menu button

Fx89menuButton to open the menu

panel.

(ii) Click History and select Clear Recent

History….

(iii) In the Time Range to clear: drop-

down,

select Everything.

(iv) Below the drop-down menu, select

both Cookies and Cache. Make sure

other items you want to keep are not

selected.

(v) Click OK.

SO THESE THESE ARE SOME STEPS TO RESOVLE THE WEBSITE OPEN ERROR AND
TROUBLESHOOT

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Pair a Bluetooth accessory

FIRST TURN ON BLUETOOTH SPEARKER

AND GO TO MOBILE SETTING THEN OPEN

BLUETOOTH & TURN ON BLUETOOTH .

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth .

3. Tap Pair new device. If you don't find

Pair new device, check under "Available

devices" or tap More. Refresh.

4.Tap the name of the Bluetooth device

you want to pair with your device.

5.Follow any on-screen instructions.

What according to you makes you a good candidate
for customer service or technical support job?

1 -
Detail knowledge about the product / services

you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

5 - Customer Focus Skills.

6 - Attention to Detail Skills.

7 - PRODUCT knowledge .

On a scale of 1 - 5 please rate your
fluency in spoken English

3