Subject: Tech Support Candidate - Dikshit Sinha
From: Dikshit Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 05:16:48 -0400

| | Tech Support Test

Name | Dikshit Sinha
E-mail | [email-masked]
Phone Number | (91) 7009509280
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini Engineering | Network trainee | 16th april | 16000
Previous Employer 1 | Sapient services pvt ltd | Client relationship executive | Jan 2021 | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

• Firstly I would check what kind of error is showing.
• Then I would check the keyword of the website is
correct or not.
• Whether the system is connected to the network or
not.
• Check whether JavaScript and Cookies are enabled or
not. Make sure to enable both.
•  Make sure your browser is updated.
• Try restarting the web browser.
• Check with another browser.
• Try restarting Your computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to setting.
2. Select Connection/ Bluetooth option from list.
3. Turn on Bluetooth.
4. If your device is showing select and pair with your speaker/ select add new device .
5. After selected device is paired, It would show connected.

What according to you makes you a good candidate for customer service or technical support job? | According to me one should be soft spoken, good listener, issue resolver and helpful with team and know how to engage the people well on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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