Subject: Tech Support Candidate - Jai Chatterjee
From: Jai Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 04:02:39 -0400

| | Tech Support Test

Name | Jai Chatterjee
E-mail | [email-masked]
Phone Number | (90079) 25976
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Launch IT Consulting India Pvt Ltd | Technical Support Engineer | Jan 2022 | 33000
Previous Employer 1 | Wipro Ltd | Team leader | July2021 | 20000
Previous Employer 2 | Wipro Ltd | Sr Associates | Jan2020 | 14000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check Internet connection. If the connection is working I will ping www.ndtv.com from cmd. To check the connectivity. In the browser I will first clear cache and cookies and try again opening the website. If still problem persist will follow the troubleshooting steps based on the error code on the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on bluetooth on the mobile phone. Then switch on bluetooth speaker and search the speaker in the available list of device in the mobile phone and connect the speaker
What according to you makes you a good candidate for customer service or technical support job? | A good candidate should be active listener. Listen to customer query and use paraphrase and probing to understand the issue and help the customer accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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