Subject: Tech Support Candidate - Kunal Yadav
From: Kunal Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 02:02:52 -0400

Tech Support
Test

Name

Kunal
Yadav

E-mail

[email-masked]

Phone Number

(761) 7777871473

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jabalpur, Madhya
Pradesh

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infinite Computer Solution

Associate Support
Engineer

8th April

34000

Previous Employer 1

Snapbizz Cloudtech Pvt
Ltd

Technical Support Engineer

12-Dec-2021

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, I'm trying to figuring out and
doing troubleshooting and the steps are

1- Open a new tab and check to see if we can load another website like google,
amazon, etc,,. Trying to open the website

2-Launch another browser, like internet explorer and mozilla firefox and then
trying to open. Trying to open the website.

3- Checking internet connection is working fine or not, if not then restart the
router then again try to open the website. Trying to open website

4- Open menu of the browser and then cleaning history and then cleaning cache
and cookies.

Trying to open website

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1- Switch ON the Bluetooth speaker.

2- Holding the phone and switch on the Bluetooth.

3-Searching available Bluetooth device on the phone.

4-Selecting our Bluetooth speaker device and click on the pairing and
connecting.

5-After Pairing the Bluetooth speaker is getting ready to play.

What
according to you makes you a good candidate for customer service or technical
support job?

We have to really have a heart to serve the
customer service or technical service. Making them feel you are willing, sincere
and supportive .Being polite, Good lister and professional at all time as well
as connecting to them.

On a scale of 1 - 5 please rate your
fluency in spoken English

5