Subject: Arabic Language Test - Abdulkareem Abdulwahid
From: Abdulkareem Abdulwahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Mar 2022 07:11:27 -0400

Foreign Language
Screening Test

Name

Abdulkareem
Abdulwahid    /  (+91) 7837479204    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us,

Please accept our apologies for the inconvenience caused to you.

We would like to ask for your complete address with your contact number so that
our courier partner will deliver your order as soon as possible.

Please feel free to contact us regarding any issue.

Thank you for your understanding and cooperation.

Best regards,

Customer Service Team.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for reaching out to us,

Please accept our apologies for the inconvenience caused to you.

We always deliver our products to our dear customer in perfect conditions and
best quality please consider this as a typical mistake which will not happen
again.

kindly send us photo of the product showing the scratches on it so that we can
further assist you in replacement or refunding your money.

Please feel free to contact us if you face any issue.

Thank you for your understanding and cooperation.

Best regards,

Customer Service Team.