Subject: Tech Support Candidate - Seema Parashar
From: Seema Parashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 13:14:02 -0400

| | Tech Support Test

Name | Seema Parashar
E-mail | [email-masked]
Phone Number | (87705) 15284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Network support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech | Network support engineer | 30 march | 20k
Previous Employer 1 | NA | NA | |
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will clear browsing history and cache memory then I restart the system, I hope, it's working fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) on button bluetooth in mobile phone
2) pair device Bluetooth name
3) it's saying ready to pair
4) connected device

What according to you makes you a good candidate for customer service or technical support job? | Customer service is a service which can following proper guidline to give a company and most important convince customer and good communicate to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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