Subject: Tech Support Candidate - KUNAL GULATI
From: KUNAL GULATI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 10:30:16 -0400

| | Tech Support Test

Name | KUNAL GULATI
E-mail | [email-masked]
Phone Number | (+91) 7838638181
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Firstly, I will check the internet connection and fix the problem if any.

-If it still gets me an error I will reload/refresh the website again.

-I will visit other websites to look for other problems.

-I will reboot my router and modem. To do so, I will unplug the modem and router, wait for 10 seconds and plug it back in and I will try the website again.

-Trying LAN  cable.

-Disabling software that might be interfering such as ad-blockers.

-Try a different browser.

-Try to open the same website on any other device.

-Clearing cache from the browser ,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Turn on the Bluetooth speaker.
2.) Turn on Bluetooth on your mobile phone by going to settings on your phone.
3.) Look for the Bluetooth device on your phone.
4.) Search for the device and click on connect once the pairing is done Bluetooth speaker is connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Excellent troubleshooting skills, Technical understanding and customer handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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