Subject: Tech Support Candidate - Anjani Srivastava
From: Anjani Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 08:26:01 -0400

| | Tech Support Test

Name | Anjani Srivastava
E-mail | [email-masked]
Phone Number | (079) 8948288282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP1- I will open a new tab and try to open the same website on the same browser.
STEP2- If the result is negative then i will make sure internet connection is works or not.
STEP3- If internet works, i will reboot my device and open again.
STEP4-If it works then good if not then i will open the same website on the another browser.
STEP5- Now i am able to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP1-Firstly i will go to settings or swipe down the screen to make bluetooth on.
STEP2-Then i will go to bluetooth section and check all the available device list overthere.
STEP3- Now, i will pair my mobile phone with the speaker and enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

Candidates should be-
1.Good Communicator
2.Have good knowledge of the product.
3.Have problem solving attitude
4.Confident .
5.Cool & Calm while working

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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