Subject: Tech Support Candidate - Yogesh khatri
From: Yogesh khatri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 07:10:03 -0400

| | Tech Support Test

Name | Yogesh khatri
E-mail | [email-masked]
Phone Number | (+91) 9950945410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaibhav Global Limite | social media representative | NA | 30000
Previous Employer 1 | MattsenKumar Pvt. Ltd. | Technical support associate | 30th Sept 2020 | 26000
Previous Employer 2 | Amazon Development center Pvt. Ltd | Customer care executive | 30th Nov. 2019 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the internet connectivity and reconnect the internet. If the issue does not get resolved then I will clear the cache memory and the history of the browser and try a different browser. at the last resort I will try to open the website in incognito window of the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we need need to turn on the Bluetooth and the Bluetooth device. Then we will search the device name in the mobile to pair. t will ask the permission to pair the device and once does the device will be ready to use.
What according to you makes you a good candidate for customer service or technical support job? | I have been working in BPO for a very long time in this time I have managed to find the best way to resolve the customer's issue. I focus on probing the customer and then I provide the resolution. If the resolution is taking time to resolve then I create a follow up on my own and I keep in touch with the escalation team for resolution. Once resolution is done I contact the customer and close the ticket leaving a great positive effect.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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