Subject: Tech Support Candidate - Abhay Gusain
From: Abhay Gusain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 05:44:49 -0400

| | Tech Support Test

Name | Abhay Gusain
E-mail | [email-masked]
Phone Number | (+91) 7011915993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GURUGRAM
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Pvt LTD | Senior Administrator | 30 April 2022 |
Previous Employer 1 | Team Computers | Technical Support Engineer | 11 NOV 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet is working properly.
After that I will clean the browsing history and reset IE settings.
If still issue persist I will restart user asset as well as modern.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode.
Step 2: Switch on Bluetooth on mobile phone.
Step 3: Connect the Bluetooth speaker to mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener and providing end to end closer to customer also guiding him about the issue and how to reduce the same for future.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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