Subject: Tech Support Candidate - Atul Anand Srivastava
From: Atul Anand Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 05:43:05 -0400

| | Tech Support Test

Name | Atul Anand Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8802759585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eversun Telelink India Pvt Ltd | Project Coordinator | 15/01/2022 | 30000
Previous Employer 1 | Origin To Future | Project Coordinator | 24/05/2019 | 30000
Previous Employer 2 | Mukul ITI | Lecture | 01/01/2014 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my Device
2. Make Sure Internet Connection Proper
3. Check website down for all Or just me
a) Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
b)On the site, type in the website address you're having problems reaching, then then push Enter or Return.
c)Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Steps to connect Bluetooth speaker

2.Put the speaker in pairing mode

3.Switch on Bluetooth on mobile phone

4.Wait for the phone to connect

5.Connect and Play music

What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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