Subject: Tech Support Candidate - Nihar Namita Prasad
From: Nihar Namita Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 03:10:37 -0400

Tech Support
Test

Name

Nihar
Namita Prasad

E-mail

[email-masked]

Phone Number

(+91) 6206978809

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

PATNA

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bombinate Technology Pvt Ltd

Test Engineer

31/3/
2021

22500

Previous Employer 1

Lemon Learn Devices Pvt
Ltd

Technical Support Engineer

31/12/2015

32500

Previous Employer 2

iYogi Technical
Services

Technical Specialist

30/11/2013

27500

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will try to find the error when launching of a
webpage and understand if there is a problem with the website or web browser or
internet is not working. The first step would be to look at the error message
which we get on the screen when we we try to open the webpage, Second step would
be to check if the computer has a proper internet connection. Third step would
be to check if there is an antivirus installed on the computer and has a
Firewall policy which is blocking the particular website. The last step would be
to check if the system is in a work environment and has a group policy
implemented by a network administrator and asking to allow the particular
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

The first step is to turn on the bluetooth
speaker and enable the Bluetooth on it, second step is to turn on the Bluetooth
on mobile phone and search for the bluetooth device. The last step is to pair
the Bluetooth device with the mobile phone with the unique device
name.

What according to you makes you a good candidate
for customer service or technical support job?

I have
done my graduation in Computer Science electronics and mathematics and I have
passion for technology and gadgets. I frequently read articles related to
technology gadgets on internet and I have subscribe to couple of magazines for
the same. Lash but not least I have more than 3 year of experience into
International Voice technical support where I have dealt with troubleshooting
and escalations of customer issues related to Windows internet Peripheral device
like printer and software like  anti-virus, etc

On a scale of 1 - 5
please rate your fluency in spoken English

4