Subject: English Language Test - Divyanshu Divyanshu
From: Divyanshu Divyanshu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 02:40:00 -0400

| | Foreign Language Screening Test

Name | Divyanshu Divyanshu    /  (+91) 9354078004    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am really sorry that you have not recieved your order yet.

I know that you trust us to deliver the item sooner than that.

I've looked into the issue, and it seems that the carrier was not able to find the address.

Could you please help me with the complete address with the nearby landmark?

I would contact the carrier to deliver your order on priority bases and I assure you that you would receive the item within the next 2 days.

Thank you for contacting babyshop.com

I wish you a good day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I am sorry to hear that the TV cabinet you ordered has scratches on it.

I can understand the disappointment you had in this case.

Please accept my sincere apologies.

In this case, I can offer you a 10% discount and you can keep the item and this would avoid the hassle of returning the item.

Or if you prefer you can return the item for a full refund or replacement.

Please do not worry, we would incur the cost of returning the item.

What would you prefer?

I assure you that you would not face this issue with us again.

Thank you for your understanding and patience.

I wish you a good day.

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