Subject: Tech Support Candidate - Kundan Sharma
From: Kundan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 02:37:13 -0400

| | Tech Support Test

Name | Kundan Sharma
E-mail | [email-masked]
Phone Number | (121001) 9818068968
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oswal Casting Pvt Ltd | Sr. Desktop Support Engg | | 33000
Previous Employer 1 | Entra Solutcion Pvt Ltd | Desktop Support | 18 Nov 2020 | 34000
Previous Employer 2 | Sietz Technologies Pvt Ltd | EDP Officer | 30 Sep 2019 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will open another tab and check other sites are working or not or also check in other browser

1 First will Check the Internet or Wifi are working or not

2. clear the cookies or chaches in browsers

3. Then reopen the browser and will try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Trun of Bluetooth in Mobile or Speaker
2.  Search the Speaker in Mobile
3. Connect with Bluetooth device name

What according to you makes you a good candidate for customer service or technical support job? | We should listen the issues carefully and after that give the solution and we are unable to give solution  then connect or advise with our senior person
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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