Subject: English Language Test - Ashwani Dubey
From: Ashwani Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 14:02:23 -0400

| | Foreign Language Screening Test

Name | Ashwani Dubey    /  (0120) 8800363664    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi There,

We tried to reach at your location to deliver your ordered #handbag but unfortunately our delivery boy was unable to find your location. We did try to call you but not able to connect.
So kindly check the address given and if there is any changes required, please let us know about that.
You can also pick up your order from your nearest pick up point. If you want to pick up your order, we can give the information about your nearest pick up point.

Thanks and Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We really apologize for the inconvenience caused.
I will forward your your concern to our team and they will look after that.
Our technician will visit within 24-48 hours and will solve your problem
Your satisfaction is more important for us!

Thank you,
Homebox

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