Subject: Tech Support Candidate - Nitin Sharma
From: Nitin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 10:15:18 -0400

| | Tech Support Test

Name | Nitin Sharma
E-mail | [email-masked]
Phone Number | (+91) 9149671946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 3
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check my internet connection and then refresh the website if it still getting error I will wait for sometime it can be a server issue or overcrowded website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on then on bluetooth mode of speaker.Go to your phone settings then click on bluetooth then click on pair new device wait for it to search it then click on your speaker name it will ask to pair click on it it's connected now.
What according to you makes you a good candidate for customer service or technical support job? | I can listen to customer calmingly and can tackle the problems raised by customers and try to solve them
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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