Subject: English Language Test - Aazim Farooq
From: Aazim Farooq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 04:31:22 -0400

| | Foreign Language Screening Test

Name | Aazim Farooq    /  (+91) 9419032543    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us.

We would like to apologize for the inconvenience caused to you, however this is not the experience we offer.

With reference to order number (123456789) your order was shipped from our side on (15/05/2021),  however our delivery partener tried to deliver the order to the given address but as per out delivery team the given address is wrong, kindly update us with the correct address and contact number so we can update the same to our delivery team and ask them to deliver the order as soon as possible.

Again we sincerely apologize for the delay caused as this is a rare instance which we assure you such incident will not happen again in the future.

Please don't hesitate to contact us again for further assistance.

Regards,

Customer service Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for getting in touch with us and give us the opportunity to serve you.

We would like to apologize for the inconveniences caused to you, however this is a rare instance.

We are sorry we couldn't meet your expectations, we always try to deliver our products to our customers in perfect conditions and best quality. Please consider this as a typical instance which we are working hard so such incident will not happen again in the future.

We will go ahead and raise your concern to the concern team and ask them if they can offer replacement or refund your money.

We are here 24/7 to assist you please feel free to contact us anytime you face any issue.

Thank you for your corporation and understanding.

Regards,
Customer service Team

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