Subject: Tech Support Candidate - Latafat hussain Ansari
From: Latafat hussain Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 04:19:41 -0400

| | Tech Support Test

Name | Latafat hussain Ansari
E-mail | [email-masked]
Phone Number | (+91) 9716057364
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ayurvigyan nagar , south extn
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Apibox | Operations manager | Currently Working | 23000
Previous Employer 1 | Smdaak India ltd | Customer support executive | 30 sept 2017 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check network connection are proper working.
2. If network connection are proper working then I'll check over the Google regarding the error which I am seeing on my computer screen.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth connectivity of phone.
2. Search for devices available for bluetooth connection.
3. Once device is identified I request for pairing that device by sending request through my phone to that device.
4. Once successful response is being created by device then bluetooth connection will be completed.

What according to you makes you a good candidate for customer service or technical support job? | I am passionate about helping customers by finding RCA of the issue facing by clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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