Subject: Arabic Language Test - Aziz Mahmoud
From: Aziz Mahmoud <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 04:03:01 -0400

Foreign Language
Screening Test

Name

Aziz
Mahmoud    /  (996) 451122    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Welcome dear customer

Thank you for contacting us today

I hope you understand the problem and I apologize very much because the team
tried to contact you to deliver the order, but your address registered with us
is incorrect

Please share your correct address in order for the order to be delivered to you
as soon as possible

We are waiting for your reply as soon as possible

your friends

Homebox Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
dear customer

Thank you for contacting us

I apologize for this problem and I hope you accept our apology for this
mistake

Please share some pictures of the product that show the places of damage so
that we can do our work to the fullest and help you solve this problem

We are waiting for your reply

your friends

Homebox Team