Subject: Tech Support Candidate - ASHISH KUMAR
From: ASHISH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 01:13:16 -0400

| | Tech Support Test

Name | ASHISH KUMAR
E-mail | [email-masked]
Phone Number | (7488429289) 7488429289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GHAZIABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | rattan enterprises | Desktop Support engineer | Working | 38400
Previous Employer 1 | Sodlantech pvt ltd | Desktop Support engineer | 24th july 2020 | 35000
Previous Employer 2 | Irvine Infocom | Technical support engineer | 30 nov 2018 | 23000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to open this link on other browsers like internet explorer,mozila firefox and edge.
If still getting the same error then am going to claer the cookies caches from the computer using temp ,%temp%, prefetch,cleanmgr using run command,disk defragment,I will remove DNS caches from the command window.
netsh winsock reset catalog this command will remove the old caches from the computer.
If this issue belongs to browser then I will remove the history logs from the beginning and also need to clear cookies and caches or we can reset the browser as well.
After all this steps we need to restart the computer.
It will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the blutooth speaker on and your phone click bluetooth icon on tray menu  set bluetooth speaker  to bluetooth  mode that we can pair to our phone.
Speaker will create a sound that ready to connect and after connection established speaker will create another sound.

What according to you makes you a good candidate for customer service or technical support job?

Only because am work oriented I believe in my self.
I always hope that i can fix it.
Am having good tecghnical skills and good communication skills  as well.
I worked under presurre situations earlier.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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