Subject: Tech Support Candidate - Abhishek Setia
From: Abhishek Setia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 16:55:38 -0400

| | Tech Support Test

Name | Abhishek Setia
E-mail | [email-masked]
Phone Number | (+91) 8505051007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | tech support | working | 40000
Previous Employer 1 | Dhala Ram sohan lal | manager | 2020 | 15000
Previous Employer 2 | Infosys | System Engineer | 2009 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1 : we need to check if we are typing the correct website name or not, we will try to open any other website, if still we are not able to open it we need to move to step 2.

step 2 : we need to make sure that we are connected to internet or not.

a ->
If internet is active, we need to try it in different browser and still if are not able to open then we need to do ipconfig, if ipconfig looks good we need to use ping command on the website name and the ip address of the ndtv, if with ip address we are able to open it means we need to check DNS on the computer or the router.

b-> If there is DNS error, we need to get into router login page and check for DNS there or may be we can enter google DNS there.

step 3-> we can check for settings on the brower, try to reset to default factory settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on the speaker and the phone.

find bluetooth devices on the phone click on speaker's bluetooth name.

What according to you makes you a good candidate for customer service or technical support job?

1. Patience.

2. Patience.

3. Patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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