Subject: Tech Support Candidate - Puneet Sharma
From: Puneet Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 10:11:14 -0400

| | Tech Support Test

Name | Puneet Sharma
E-mail | [email-masked]
Phone Number | (91) 6230512419
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Baijnath
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Incedo | Technicalsupport Engineer | 30/ April/ 2022 | 37000
Previous Employer 1 | NTT Data | Helpdesk Associate | 2/April/2019 | 28000
Previous Employer 2 | Eclerx | Junior analyst | 28/April/2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection.
2. Clear cache and cookies of browser.
3. Update browser.
4. If above steps does not work, check on a different internet browser.
5. Try on different device.
6. If still unable to access website, check if the webpage is down for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth in speaker
2. Go to settings in mobile phone.
3. Select Bluetooth settings.
4. Click on other devices.
5. Pair the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have the technical skills and abilities to understand the key issues that user's will be facing in their computers and electronic devices. I always work with problem solving attitude and I have the ability to work under pressure and communicate with users regarding complex issues. I tend to grasp new things quickly as in technical support role there is always room to get better and work on new technologies.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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