Subject: English Language Test - Mandela Sampson
From: Mandela Sampson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 09:41:30 -0400

Foreign Language
Screening Test

Name

Mandela
Sampson     /  (247121) 9289396154
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Thank you
for contacting us and sorry for the inconvenience caused. The order has been
given to the courier the same day you placed your order 14days back. The problem
has been the address is incorrect. We kindly request you to update your correct
address.

Thank you for support and we sorry for the delay

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Hi abdul  we have received your complaint
regarding your order issue we kindly requesting you to cooperative and wait for
two days till we replace your order. And we are sorry for the inconvenience
caused. Thank you for your understanding