Subject: Arabic Language Test - MAHROZ KHAN
From: MAHROZ KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 06:41:19 -0400

Foreign Language
Screening Test

Name

MAHROZ
KHAN    /  (91) 9648113453    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

HELLO DEAR (CUSTOMER NAME )

THANK YOU FOR REACHING TO US

WE ARE TRULY SORRY FOR THAT INCONVENIENCE THAT YOU FACED

A DELIVERY MAN TRIED TO COME TO YOU BUT WE THOUGHT THAT THE

ADDRESS YOU HAVE GIVEN TO US WAS WRONG .

SO I REQUEST YOU TO PROVIDE THE RIGHT ADDRESS

WHERE WE CAN DELIVER YOUR ORDER

WE WILL BE HAPPY TO HELP YOU

PLEASE FEEL FREE TO ASK ANY QUESTION REGARDING TO OUR DELIVERY SYSTEM

THANKS AND REGARDS

MAHROZ KHAN CUSTOMER SERVICE EXECUTIVE

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

HELLO DEAR CUSTOMER

THANK YOU FOR WRITING TO US

WE TAKE CUSTOMER SATISFACTION ON OUR FIRST PRIORITY .

WE EXTREMELY SORRY FOR THIS INCONVENIENCE .

I WILL SEND YOUR COMPLAINT TO CONCERNED TEAM , ONE OF THEM WILL CONTACT YOU AS
SOON AS POSSIBLE .

THANK YOU FOR YOUR PATIENCE WITH US

IF YOU HAVE ANY OTHER QUESTION

PLEASE FEEL FREE TO CONTACT US

THANKS AND REGARDS

MAHROZ KHAN

CUSTOMER SERVICE EXECUTIVE