Subject: Tech Support Candidate - Abhishek Shukla
From: Abhishek Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 02:23:36 -0400

| | Tech Support Test

Name | Abhishek Shukla
E-mail | [email-masked]
Phone Number | (91) 8467058102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Outlook365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ttec | CSR ll | 27th Feb | 29k
Previous Employer 2 | Concentrix | CSR l | 7 oct 2020 | 20k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check my network. If network is working fine, then I clear cache and cookies from the browser and try again. If website still gives me error, then I close the browser and reopen it, sometimes it resolve issue. If issue still persist then I'll try incognito mode, some website with only open in incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting
Open Bluetooth section and turn it on.
Scan for available device and click on device name.
And pair it.

What according to you makes you a good candidate for customer service or technical support job? | I'm good at resolving issues, as I have experience in customer service I think it will benifit me in this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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