Subject: Tech Support Candidate - Rahul Verma
From: Rahul Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 01:44:37 -0400

| | Tech Support Test

Name | Rahul Verma
E-mail | [email-masked]
Phone Number | (+91) 9643862359
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaunpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Field Service Engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Technical/Field Support Engineer | 16 April 2022 | 18246
Previous Employer 1 | M/ exceptional escapes pvt ltd | Desktop Support Engineer | Feb 2019 | 10211
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I opened a website (www.ndtv.com), and system shown an error, check first network working properly or not.

Again if network is good and getting error black screen, that means login issue. check Username and password it's proper fill up or not.

Again network and login Id ,both working fine,
Then try to open this site in another (Internet Explorer, Mozila Firefox or Microsoft Edge).

If we are getting authentication exception error or unexpected error, then switch on another browser (explorer, Firefox and MS edge).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON  Mobile Bluetooth and turn on Bluetooth speaker.
Then Search device and pairing it.
Click on Bluetooth name and try to connect it.

If Unable to paired with particular Bluetooth then delete all old paired request and refresh and turn on Bluetooth device mobile and accessories then paired it and connect it.

Bluetooth device and mobile, both are available Bluetooth connection ranges.

What according to you makes you a good candidate for customer service or technical support job?

According to me, A good candidate for customer service or technical support job who have following skills as:

Communication Skills,
Good Listener,
Paying attention / Focused on issue,
Patience,
Technical Skill,
Flexible,
Friendly Behaviour,
Positive Attitude,
Calm and Humble,
Empathy.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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