Subject: Arabic Language Test - Yazan Ghannam
From: Yazan Ghannam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 17:03:07 -0400

Foreign Language
Screening Test

Name

Yazan
Ghannam    /  (+91) 9638039986    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Consumer, Thank you for contacting us.

Sorry that the product did not deliver at the expected time. Knowing that we
have sent the order on the same day, but the delay was caused by a problem with
the courier company's address.

We will contact the courier company to update the address and deliver the order
as soon as possible.

If you have any inquiries, please do not hesitate to contact us.

With best
wishes, Customer service representative.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear Consumer, Thank you for contacting us.

Sorry that the product did not deliver at the expected time. Knowing that we
have sent the order on the same day, but the delay was caused by a problem with
the courier company's address.

We will contact the courier company to update the address and deliver the order
as soon as possible.

If you have any inquiries, please do not hesitate to contact us.

With best
wishes, Customer service representative.