Subject: Tech Support Candidate - Virendra Singh
From: Virendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 13:01:03 -0400

| | Tech Support Test

Name | Virendra Singh
E-mail | [email-masked]
Phone Number | (+91) 8433317144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sikendrpur, Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Troubleshoot

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Authbridge | Associate | | 12000
Previous Employer 1 | Concentrix | Claim practitioner | 3oct 2016 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Next step according real time error on application.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Setting
Bluetooth setting
Device name> select device

What according to you makes you a good candidate for customer service or technical support job?

Customer satisfaction
Active listening

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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