Subject: Tech Support Candidate - Manish Jain
From: Manish Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 12:11:53 -0400

Tech Support
Test

Name

Manish
Jain

E-mail

[email-masked]

Phone Number

(011) 9654774702

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Rohini Sector-24

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hike Care Inc

Technical Support Executive

March 18, 2022

Previous Employer 1

Pcmatico

Technical
Support Executive

August 2019

Previous
Employer 2

Humanities Dimension Software

Technical Support
Executive

December 2018

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Will check website on alternate browser. Also
check the proxy settings to confirm it is not blocking the access to the
website.

2. Will check the computer date and time to check it's synchronisation with
website.

3. Will try to disable anti virus/windows firewall temporarily to check whether
it is blocking the website or not.

4. Will try to ping the website name and IP address from command prompt to check
it is getting reply or not, to confirm the issue is not with dns settings

Also try the global dns to check the website is opening or not with it.

5. Will try to power cycle the router to check the website is opening up or
not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Enable the Bluetooth on the mobile phone.
Confirm it is discovereable by Bluetooth speaker.

2. Enable the Bluetooth on the Bluetooth speaker.

3. Pairing the devices on both devices to confirm its connection with each
other.

What according to you makes you a good candidate
for customer service or technical support job?

An
expertise of more than 6 years in providing technical support to international
customers on all types of issues pertaining to Windows and Mac platforms makes
me the right candidate to fit fir this job.

On a scale of 1 - 5
please rate your fluency in spoken English

4