Subject: Tech Support Candidate - Sweta Kumari
From: Sweta Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 11:53:21 -0400

| | Tech Support Test

Name | Sweta Kumari
E-mail | [email-masked]
Phone Number | (+91) 9210913116
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector -134, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UNICEF | Fundraiser | NA | 23600
Previous Employer 1 | Logic Flick Solutions Pvt. Ltd. | Process Manager | March 2016 | 45000
Previous Employer 2 | Haldiram Snacks Pvt. Ltd. | Officer Operation | February 2014 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure the internet connection works.
2. Open a new tab and check if it can load another website like google.com
3. If we can open another site, it means the problem only happening with ndtv.com website.
4. Launch another browser like Internet Explorer, and try to open the site in different browser.
5. If the site works in another browser, the problem only happening in current browser.
6. Try clearing cookies and cache.
7. If the site doesn't work in another browser, the problem happening in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker.
2. On the Phone, open the Settings app.
3. Select Bluetooth.
4. Ensure Bluetooth is switched on.
5. Scroll down to Other Devices and look for the Bluetooth speaker on the list. When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | Effective communication skills, patience to listen customer and my sincerity and commitment to deliver excellence makes me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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