Subject: Arabic Language Test - Esmail Marzouk
From: Esmail Marzouk <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 09:31:48 -0400

| | Foreign Language Screening Test

Name | Esmail Marzouk    /  (+2) 1112407353    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear,
Thank you for contacting babyshop. we totally understand your frustration and we are really sorry that you have been through this.
But, allow me to simply explain the issue. We handed your order the same day you had ordered it from us to the courier company. I will re-check again with them and see if they are facing any problem delivering your order.
could you please verify again your address
if this is your address please let me know. And If it is not please send me the correct one.
Thank you for your time and patience.

Esmail
babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
My apology for your bad experience. We are very sorry you have been through this.
We will send our time to replace the cabinet ASAP.
Thank you
Esmail
Homebox

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