Subject: Tech Support Candidate - Mohd Shameem
From: Mohd Shameem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 05:31:04 -0400

Tech Support
Test

Name

Mohd
Shameem

E-mail

[email-masked]

Phone Number

(05947) 7088821190

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kashipur

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Linux
Networking
- basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Bajaj auto ltd.

Company
trainee

27/07/2021

13200

Previous Employer 2

In your past experience you have
(select all that applies)

Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all I wil[ check my internet connection, is it working properly, and then I will
restart my device because many basic problems can be solved simply by restarting
device.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

first of all open the screen lock of device and
switch on the speaker,

then turn on the bluetooth mode in device and pair with the speaker after that
in moblie phone shows the speaker name and we just click that name and we can
connect our mobile with the speaker easily.

What according to
you makes you a good candidate for customer service or technical support
job?

In my opinion if customer has some problem and issue related
services or product so candidate should be aware for and responsible and solve
the customer problem as soon as possible.

On a scale of 1 - 5 please rate your fluency in
spoken English

4