Subject: Tech Support Candidate - MARCUS NONE
From: MARCUS NONE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 04:21:41 -0400

| | Tech Support Test

Name | MARCUS NONE
E-mail | [email-masked]
Phone Number | (91) 9667027348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | ASHRAM HARI NAGAR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
web development

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | freelancing | web developer | anytime | depends on projects
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

PART I. Checking the device used connectivity

- the first thing to do is to check whether the device used to access that website is connected to internet. if not then i will connect it. this should solve the problem.

PART II.

- if the website i am trying to access is still unresponsive after making sure that the device used is connected to the internet then
what i will do is try to access that website on another web browser. And if that website is still unresponsive then i will to try to access major popular websites like (facebook, Instagram, YouTube) to check whether they will also be unresponsive. In case those websites are also inaccessible then the problem is with the browsers used.

- the thing to do in this case is to upgrade, clean the cache and cookies of the web browsers because outdated web browsers can get
websites to become inaccessible. this should solve the issue.

- but in case major popular websites are working properly then the issue is that the website i am trying to launch is blocked access by the browsers used. the thing to do will be to modify the security settings of browsers used to give a specific permission to that website i am trying to access to allow it to launch. this should solve the issue.

PART III.

- In case all of the above solutions don't work then the thing to do will be to check on google to know if maybe the server of the website that i am trying to access is down and in that case there will be nothing for me to do except to wait until the website is running again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. on the bluetooth speaker i will press the bluetooth button to activate it.
2. on the phone i will click on the bluetooth icon and enable the bluetooth.
3. after enabling the bluetooth I will launch the scanning process to scan all the available devices around the phone.
4. A list of all available devices will appear and I will select the bluetooth speaker and connect it to the phone.

What according to you makes you a good candidate for customer service or technical support job?

PART I.

- I work with computers everyday and that gives me a considerable knowledge regarding:

- computer operating systems, softwares, hardwares, programming languages and Networking.

PART II.

- I got an important experience working as customer care executive and that gives an upper hand on:

- how to talk to frustrated customers.
- how to respond to customers complex questions.
- how to forward customers problems to the proper department of the company to resolve the issue.

PART III.

- I am a professional individual
- I can work under a considerable amount of pressure
- I can control my emotions in face of tough situation
- I produce always more of what is asked of me.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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