Subject: Tech Support Candidate - Mohit Kunar
From: Mohit Kunar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 02:36:51 -0400

Tech Support
Test

Name

Mohit
Kunar

E-mail

[email-masked]

Phone Number

(0) 8750735317

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 76

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MacOS
Networking -
basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Flymate Pvt Ltd

Sr. Design Engineer

31st May,
2021

54000

Previous Employer 1

A-Set Robotics

Mechanical
Design Engineer

15th June, 2018

34000

Previous
Employer 2

Educadd learning solution

Mechanical Design
Ebgineer

April, 2017

28000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. I will
refresh the web page.

2. I will check if the website source is right.

3. I will make sure that computer firewall or anti-virus is not blocking the
website.

4. I will clear the cookies and cache from the website browser.

5. If problem doesn't solve then I will open the website in different browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Open phone setting app.

2. Open connection and turn Bluetooth switch on.

3. Click on Bluetooth and look for available devices.

4. Look for Bluetooth speaker name on the list ( Make sure Bluetooth speaker is
in pairing mode)

5. Click on speaker name to connect it. When done, It will show that speaker is
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I believe
patience and effective communication are the important skills while providing
good customer service. I have both of them. I enjoy listening to people and
offering help to them. Being a technical guy, I understand technology very fast.

On a scale of 1 - 5 please rate your fluency in
spoken English

5