Subject: Tech Support Candidate - Ravindra Bhandari
From: Ravindra Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 02:08:06 -0400

| | Tech Support Test

Name | Ravindra Bhandari
E-mail | [email-masked]
Phone Number | (+91) 8477920867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec-10, Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Softone Solutions Pvt. Ltd | Senior Engineer | | 36000
Previous Employer 1 | Dish Infra Pvt. Ltd | area service executive | June-2018 | 20000
Previous Employer 2 | Radius Synrgies (I) Pvt. Ltd. | Site Engineer | july-2015 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If am not able to open a website first i will check what error is appearing in my screen, than i will try to rectify the issue according the same.
first i will check internet connectivity and physical connectivity with internet router. if the connectivity is ok than will follow other troubleshooting steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First the both  devices should be ON than i will search the available bluetooth connection near me by clicking the bluetooth search option in phone.
when my bluetooth name will appear on my phone i can connect with it by clicking on connect option.

What according to you makes you a good candidate for customer service or technical support job? | i have a good experience in cutomer service and technicial support. i always believe in 100% satisfaction for customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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