Subject: Tech Support Candidate - Prachi Thombre
From: Prachi Thombre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Mar 2022 15:03:47 -0400

| | Tech Support Test

Name | Prachi Thombre
E-mail | [email-masked]
Phone Number | (91) 8806142668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune ,Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Softtech engineers | Software implementation associate | 24april | 25,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page using F5.
2. Make sure cookies are enabled.
3. Clear cache.
4. Restart your web browser.
5. Try to open the website on a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings an turn on the bluetooth on your mobile phone.
2. Turn on the bluetooth speaker.
3. Pair the bluetooth speaker (device) on your mobile phone.
4. Connect to the paired device.

What according to you makes you a good candidate for customer service or technical support job? | According to me good communication and to resolve the problem of the customer in a given timeframe makes for a good technical support candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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