Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 05:41:45 -0500

Tech Support
Test

Name

Gaurav
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8507636170

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Madhu Vihar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Websites and Softwares

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I'll check if other websites are opening or
only NDTV websites are not opening. If no other websites are loading such as
NDTV it can be a network issue or Wi-Fi issue or it might be happening because
of Static IP allocation. I'll set that to automatic or find an Ip which is not
allocated to any other networking device and I'll allocate that. If that fixes
the issue that's fine then I'll also flush DNS. This should fix the issue or
there might be a problem from the ISP. Other then that I'll also reset browser
network setting to default. If this is happening to only NDTV website It might
be because of your Geolocation as some sites are available for some areas only
or It might be because of your ISP has blocked the site(you can communicate with
your ISP about that). And if other websites are opening and NDTV is not, It
might be because NDTV server is down for maintenance or for any other
reason.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the Bluetooth on your phone by clicking
on the Bluetooth button option from your notification drop down menu and click
on scan. After that click on Bluetooth pairing button on your Bluetooth speaker.
After that check your phone for scanned Bluetooth devices If it is showing the
name of your Bluetooth device click on the name of the device and click
connect/pair. After this your device should show the connected status on your
status bar and your Bluetooth device also should show connection status. Try
playing some music. If it worked Enjoy.

What according to
you makes you a good candidate for customer service or technical support
job?

For a good candidate for customer service or technical support
job is you communication skills, attitude and aptitude for problem
solving.

On a scale of 1 - 5 please rate your fluency in
spoken English

3