Subject: Tech Support Candidate - sidharth kumar
From: sidharth kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 04:10:15 -0500

Tech Support
Test

Name

sidharth
kumar

E-mail

[email-masked]

Phone Number

(110074) 7545930714

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

chattarpur

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N A

Previous Employer 1

N A

Previous Employer 2

N A

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Many basic problems can be
solved simply by restarting your device. This clears caches, and forces the
device to re-load the program or web page you may be having issue with, rather
than use something that may be partially wrong.

2. Open your browser. In the address bar at the top, type in , then push Enter
or Return on main page.

3. If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before
proceeding.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First need to open Bluetooth in mobile phone
also need to powered on Bluetooth speaker then we will search according to
device name then connect

What according to you makes you a
good candidate for customer service or technical support job?

Its nee to provide best support to customer according to
customer problem

On a scale of 1 - 5 please rate your
fluency in spoken English

4