Subject: Tech Support Candidate - Shireesh Bhardwaj
From: Shireesh Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 02:10:16 -0500

| | Tech Support Test

Name | Shireesh Bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 8824146775
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Future consumer ltd | Senior associate | March 2021 | 30k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We need to figureout the error, if error is related to network then we have to troubleshoot the network settings, if the network is secured (https) then we have to corrct the security option. If issue is not resolve We have to clear cashe and history of browser, check the computer clock time is correct. If there is proxy settings we have to check the permission.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the blutooth settings turn on the speaker connect the Bluetooth speaker to phone bluttoth.
What according to you makes you a good candidate for customer service or technical support job? | I Have 4 year experience in help desk, technical support job in fmcg company and take care of office it assets hardware and software and 11 warehouses with around 300+ laptops and computers support..
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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