Subject: Tech Support Candidate - Arunjeet Singh
From: Arunjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Mar 2022 13:34:50 -0500

| | Tech Support Test

Name | Arunjeet Singh
E-mail | [email-masked]
Phone Number | (91) 9596665519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Remote software printers gps devices

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Rankers solutions | Tech support analyst | 18 jan 2022 | 44000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the internet connectivity if its working then i will open the website in some different browsers if it still gave the error then will check if its due to vpn or dns then i will clean all the cache of browser nd then will open the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In the setting mode of phone have to make sure the bluetooth is turned on
And make sure the bluetooth of the speaker is also turned on
Then the name of your speaker will list on your phone
You need to pair the device with your phone once its paired its good to go

What according to you makes you a good candidate for customer service or technical support job?

Patience with client and the best way you resolve the issue of your client.
In tech support its not important the customer is a technical person so you should know very well how to make them understand make you a good technician.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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