Subject: Tech Support Candidate - Muyeed Hussain Shaik
From: Muyeed Hussain Shaik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Mar 2022 03:17:24 -0500

| | Tech Support Test

Name | Muyeed Hussain Shaik
E-mail | [email-masked]
Phone Number | (91) 8309259140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shivalik BuildTech Pvt Ltd | Quantity Surveyor and Engineer Analyst | 01/04/2022 | 25000
Previous Employer 1 | Qonquest Technical Solutions Pvt Ltd | Assistant Quantity Surveyor | 25/03/2021 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

✓Clear browser history, cache and cookies
✓Reset browser settings
✓Reset WiFi Modem
✓Restart DNS client
✓Change IPv4 DNS Address
✓Scan your device for malware

These are the steps that you have to follow, these solutions will remove the error completely and takes you to your desired website (www.ndtv.com).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

✓At First, turn on bluetooth speaker on.
✓Turn bluetooth on in your mobile phone.
✓Swipe down from the top of the screen
✓Touch and hold Bluetooth
✓In the list of paired devices, tap a paired but unconnected device.
✓When your mobile and the Bluetooth device are connected, the device shown as " Connected"

What according to you makes you a good candidate for customer service or technical support job? | I have worked hard in previous jobs to develop specific and necessary soft skills for this position. I am a highly organized person, which makes me a great choice to manage a executive's calendar. I am extremely personable, so I feel confident handling phone calls and email correspondence. I am also very adaptable. If the executive has a sudden change of plans, I will quickly and confidently handle all the updates to their schedule.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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