Subject: English Language Test - Asbab ALI
From: Asbab ALI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 16:06:25 -0500

| | Foreign Language Screening Test

Name | Asbab ALI    /  (+91) 9634662771    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Sorry for inconvenience, as per our record the product has been shipped and it is to be delivered by the same day of its dispatch, in spite of many attempts to do so the delivery boy failed to handover the product since the address given by you is wrong. As per the company policy the same product can not be delivered to your required address. If you want to get this product you need to cancel the current order and request a new order regarding the same item with an accurate address so that it may be delivered to you within a certain time period.

Regards
John
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

We are glad to get in touch with you and sorry for the issue, you are our valuable customer we will be happy to resolve your query, As per your complaint the product delivered to you has too many scratches on it. I want to pay your attention that you need to raise a return request for the concerned product. Our pickup agent will receive it and a fresh item will be delivered to you if you complete this process within the given period for the replacement services. And for your kind attention we have clear terms and conditions for any electronic item that no refund will be provided only replacement can be made within the given time.

Regards
Jack

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