Subject: Re: Arabic Language Test - Mohammed Algunaid
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, HR Livesalesman <[email-masked]>, Deeksha Dadu <[email-masked]>, aishwarya jaiswal <[email-masked]>
Date: Thu, 10 Mar 2022 13:18:01 -0700 (MST)

Hi 

This is English. 

Regards 
Shakeeb 

From: "Mohammed Algunaid" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, March 10, 2022 6:08:00 PM 
Subject: Arabic Language Test - Mohammed Algunaid 

	
	
			Foreign Language Screening Test 
		Name 	Mohammed Algunaid / (0091) 9873398803 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Mam, 

Greetings from Babyshop. 

We apologize for the unconvinced caused to you. 

Regards your order number (111111111), please note that due to misinformation of your address we were not able to deliver your order at the time it was supposed to deliver. 

Please advise us with your correct address so we can go ahead and deliver your order within 4 working days. 

In case you have any further assistance do not hesitate to contact us. 

Kind Regards, 
Babyshop 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Greetings from Homebox, 

We apologize for the unconvinced caused to you. 

Please share with us your order number along with a screenshot of the Cabinet in order to check and update you. 

Please be informed that your satisfaction is our priority and we will do our best to solve this matter and update you shortly. 

In case you have any further assistance do not hesitate to contact us. 

Kind Regards, 
Homebox